If something isn’t right, we’re here to help. Please contact us promptly if a product arrives damaged or defective, is the wrong item or quantity, has a broken seal or compromised packaging, or if you have a genuine quality concern.
Change-of-mind returns
As we sell food, change-of-mind returns are only possible for eligible items that are unopened, unused, in original packaging and still saleable, requested within 7 days of delivery. This never limits defects, damage, incorrect goods or safety issues — those are always covered.
Reporting a problem
Please include your order number and name, the product, flavour and pack size, the batch number and Best Before date from the pack, and photos with a short description.
Refunds & payment issues
Approved refunds go back to your original payment method. If a payment fails, don’t retry repeatedly — check your email and order status, then contact us with your order number, transaction reference, amount and date/time if you were debited or charged twice.
Never share your full card number, CVV, PIN or passwords — Nylah’s will never ask for them.
Phone / WhatsApp: +234 817 122 1221