Question 1

What is Nylah’s?

Accepted Answer

Nylah’s is a Nigerian food manufacturing company creating thoughtfully made FMCG products using quality ingredients. Our current flagship range is Nylah’s Granola, available in Original, Citrus and Chocolate flavours. The company is building beyond granola, with plans to develop additional food products over time.

Question 2

Where is Nylah’s based?

Accepted Answer

Nylah’s is based in Lagos, Nigeria and serves customers and business partners across Nigeria.

Question 3

Is Nylah’s a Nigerian company?

Accepted Answer

Yes. Nylah’s is a Nigerian-owned food manufacturing company. It is also woman-owned and women-run.

Question 4

What flavours are available?

Accepted Answer

Original
Citrus
Chocolate

Question 5

What sizes are available?

Accepted Answer

250g
500g

Availability may vary.

Question 6

What is Nylah’s Granola made with?

Accepted Answer

Our granola is made with thoughtfully selected ingredients including rolled oats, honey and coconut, with additional ingredients creating each distinctive flavour. Please review the product packaging for the complete ingredient declaration.

Question 7

What gives Citrus Granola its flavour?

Accepted Answer

Our Citrus Granola is made with real orange juice and orange zest for a bright, refreshing citrus finish.

Question 8

What gives Chocolate Granola its flavour?

Accepted Answer

Our Chocolate Granola combines cocoa with a touch of coffee to create a deeper, richer chocolate profile.

Question 9

How is Nylah’s Granola sweetened?

Accepted Answer

The base granola formulation is naturally sweetened with honey.

Question 10

Is Nylah’s Granola sugar-free?

Accepted Answer

No. The granola contains honey, which naturally contains sugars.

Question 11

Does Nylah’s Granola contain artificial sweeteners?

Accepted Answer

Nylah’s is committed to using thoughtfully selected natural ingredients. Dietary and ingredient claims are confirmed on a product-by-product basis. Please review the applicable product page and package for current information.

Question 12

Is Nylah’s Granola vegan?

Accepted Answer

No. It contains honey.

Question 13

Is it gluten-free?

Accepted Answer

We do not currently market Nylah’s Granola as gluten-free.

Question 14

Is Nylah’s Granola dairy-free?

Accepted Answer

Yes. Our current Nylah’s Granola range is dairy-free.

Question 15

Does it contain nuts?

Accepted Answer

The granola contains coconut. Customers with serious food allergies should review the complete product information before consumption.

Question 16

How can I enjoy it?

Accepted Answer

Try it straight from the pack, with yoghurt, with milk or your preferred alternative, with fresh fruit, in a parfait or smoothie bowl, as a dessert topping, at breakfast or as an on-the-go snack.
Recipes & Ideas

Question 17

Do you deliver nationwide?

Accepted Answer

Yes. Nylah’s intends to deliver across Nigeria, subject to courier coverage, product availability and serviceability.

Question 18

How much is delivery?

Accepted Answer

Delivery charges depend on the destination and order, and are displayed during checkout before payment.

Question 19

How long does delivery take?

Accepted Answer

Delivery times are typically:
Lagos: approximately 1–3 business days after processingOther Nigerian locations: approximately 3–7 business days after dispatch
These are estimates and may vary with courier coverage and product availability.

Question 20

What payment methods do you accept?

Accepted Answer

Online payments are securely processed through Paystack. Available methods will be shown during checkout.

Question 21

How do I know my payment succeeded?

Accepted Answer

Once your Paystack payment is verified and the order is updated, you receive a confirmation email and an order reference.

Question 22

I was debited but the site says payment failed. What should I do?

Accepted Answer

Please do not immediately make repeated payments. First check your email and order status. If it is still unresolved, contact us with your name, order number, transaction reference, amount and the date/time. Never share your full card number, CVV, PIN or passwords with anyone.

Question 23

What is your returns and refund policy?

Accepted Answer

We want you to be happy with your order. Please see our Returns & Refunds page for full details, including how we handle damaged, defective or incorrect items.
Returns & Refunds

Question 24

How do I place an order?

Accepted Answer

Browse the shop, choose your granola and add it to your cart. At checkout, enter your delivery details and pay securely. You’ll receive an order confirmation by email.

Question 25

How can I reach you?

Accepted Answer

The quickest way is to message us on WhatsApp using the chat button on the site, or call +234 817 122 1221. We’re happy to help with products, orders and recommendations.